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Great job by Georgetown Fireplace, sales rep Michelle and installer Raymond for excellent start to finish help on new fireplace.
We couldn't have done this without our sales professional Michelle Pompilio. She was instrumental in finding solutions for our project. Thank You Michelle for your expertise and willingness to go above and beyond. Fireplace looks great!
Staff was very helpful assisting us in picking out a propane fireplace insert. We sure are going to enjoy it this winter.
We are very satisfied with the product, sales people, warehouse, installation and accounting department. We live in East Texas and are remodeling our home. Firewood is plentiful, so a wood heater is a no brainer for auxiliary heat. We began looking for a particular wood heater, but we're unable to find it much less anyone familiar with European style stoves (Jotul). You would think that east Texas would have more than 2 retailers who sell wood stoves, also the stove we wanted had a 6-9 month back order date. We are 2+ hours from Georgetown but called hoping to find one of these stoves. We're glad we did because Michelle is a wealth of information. She genuinely knows her stuff about all the available wood stoves. We made the trek to Georgetown and are very impressed with their store. They have a large inventory of various stoves, eye candy for all things fireplace, heaters, outdoor kitchens and furniture. We ended up getting a different woodstove than the one we were looking at as it better fit our needs. Michelle knew all the parts we'd need. Also, she informed us of the 26% tax rebate on the stove and installation! Their installers were also very knowledgeable (Mr. Breese and family), after a month they drove to our home and installed it in 4-5 hours. We didn't use all the parts so they returned them and we are awaiting a refund. From start to finish it has been a great experience. Thank you very much!!